South Florida Care Manager

SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization as well as a local direct service provider in New York City and in South Florida, that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people and provides cultural competency training for aging providers and LGBTQ+ organizations. Programs in South Florida include a Care Management and Friendly Visitor Program in Broward County and an additional Care Management Program in Miami-Dade County.

Summary: The South Florida Care Manager assists and provides services to LGBTQ+ older adults in and around Broward County as described below.

Duties and Responsibilities:

  • Open cases and provide case management, information, referrals, and advocacy to LGBTQ+ people over age 60 in and around Broward County (and over age 50 for participants living with HIV, participants who are veterans, and transgender participants)
  • Perform new participant intakes, including administration of mental health screenings
  • Respond to walk-ins and provide a presence and back-up to the South Florida Friendly Visitor Coordinator
  • Perform home visits to participants
  • Conduct benefit and entitlement eligibility assessments, and assist clients with public benefits applications and other entitlement programs and opportunities
  • Lead or co-lead support groups or other workshop activities
  • Liaise with the South Florida Friendly Visitor Coordinator, providing support related to client cases
  • Collect and enter all participant service unit data and client notes in database(s) thoroughly and in a timely manner (by the end of each day), in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements
  • Develop good relationships with external providers to enable linkages with other community resources and providers
  • Represent SAGE at community events, conducting outreach and/or presenting workshops
  • Perform other duties as needed or assigned

Required Skills/Qualifications:

  • BSW or MSW, or sufficient salaried experience in case management and/or with LGBTQ+ older adults
  • Strong organizational skills with an ability to manage and prioritize multiple tasks
  • Strong written and verbal communication skills
  • Flexible and dependable – this position requires a seven hour work day, with an additional one hour for lunch; some occasional evening or weekend hours may be required with advance notice
  • Ability to work independently as well as an involved member of the South Florida team
  • Comfortable working in a fast-paced environment
  • Ability to organize files, reports, schedules, dates and information
  • Self-directed and able to work with light supervision
  • Computer literate, with knowledge of Microsoft Office and ability to learn other pertinent software systems and data bases
  • Willingness/ability to travel throughout Broward County and surrounding areas

Preferred Qualifications:

  • Familiarity with LGBTQ+ culture and communities
  • Experience working with aging populations and the public benefits associated with them
  • Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults
  • Familiarity with social, medical, and aging networks and supports
  • Proficiency in Spanish

Reports to: Assistant Director of South Florida Programs
Location: In accordance with the programs or locations assigned
Status: Full-time, Nonexempt
Schedule: Full-time, 35 hours/week, Monday – Friday. Occasional schedule adjustments may also be necessary, per program necessity.
Salary Range: $58,000 – $65,000

How to Apply: Please click here to begin the application process. Contact careers@sageusa.org if you have any questions.

Equal Employment Opportunity

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.