Senior Director of SAGEServes Supportive Services

Founded in 1978 and headquartered in New York City, SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ+) older people. In partnership with its constituents and allies, SAGE works to achieve a high quality of life for LGBTQ+ older people, supports and advocates for their rights, fosters a greater understanding of aging in all communities, and promotes positive images of LGBTQ+ life in later years.

SAGE is grounded in the spirit of “nothing about us without us.” We listen respectfully to the full breadth of voices of LGBTQ+ older people and seek to positively impact all LGBTQ+ older people. Our work is data-driven, disciplined, and responsive to change. We work hard, continually improve, and are accountable for excellent outcomes. Our core values are: Older voices come first; Diversity and equity; Collaborative teamwork and partnership; Innovation; Top performance in a diverse marketplace; Respect; and Compassion.

SAGE recently launched a new 5-year Strategic Plan that emphasizes scaling its impact on behalf of LGBTQ+ older people and diversifying its reach via a number of significant changes in organizational structure and decentralization of organizational leadership and decision-making. One such organizational change is the creation of a new division of SAGE, with its own Executive Director, housing the agency’s New York service programs and older adult centers. This newly created division – with a budget of $6.5M and a team of 65 staff – has yet to be named but will include: all of SAGE’s existing service programs in New York city; the four older adult centers co-located with LGBTQ+ affirming senior housing; and SAGE’s replicated direct service programs in other parts of the country. The new division will work in tandem with the national initiative programs that SAGE offers consumers and providers, as well as a new social enterprises division that will house new ventures and opportunities for profit-generating services for the organization

Summary:
Under the overall supervision of the Executive Director of SAGEServes, SAGEServes consists of the SAGE Centers (SCs), Care Management Services (CMS) including NYC Resident Services and Caregiving, Special Programs (SP) including Friendly Visitor Program in NYC and in South Florida, SAGEVets and SAGEPositive. The Senior Director of SAGEServes Supportive Services is a crucial role, as the position directly supervises the Care Management Services and Special Programs. These departments work closely together, and share centralized staffing and resources – specifically our Services Development Team and Support Staff.

Essential Functions:
The Senior Director of SAGEServes Supportive Services is responsible for the oversight of all of SAGE’s Care Management Services and Special Programs and will lead the teams responsible for service provision in both New York City and South Florida (Miami-Dade and Broward Counties) The Senior Director will work with their team to ensure innovative service models with measurable outcomes are designed and delivered to LGBTQ+ elders throughout New York City and South Florida.

Key Responsibilities:

  • Management of government contracts, including with New York City Department for the Aging (DFTA), New York State Office for the Aging (NYSOFA) and the New York State Department of Health (NYSDOH) and oversight and management of private funding sources, including service narratives, performance monitoring, home visits/virtual meetings, budgeting and financial reporting;
  • Oversee and coordinate programs and operations within the Care Management Services and Special Programs teams which are hybrid roles.
  • Oversee the collection of deliverables and performance data on key indicators;
  • Assist in the development, implementation and coordination of service provision and partnerships to meet the needs of LGBTQ+ older people particularly Black, Indigenous and People of Color (BIPOC) and transgender older adults;
  • Assist in developing and monitoring department budgets;
  • In collaboration with the Executive Director of SAGEServes, assist in the preparation of the agency’s response to government and private philanthropy applications for funding/support.
  • Develop mindful and strategic programs and collaborations within the department and agency;
  • Attend community meetings and representing the SAGE Center/s externally;
  • Cultivate and maintain relationships with community providers;
  • Create an environment that is welcoming and supportive of BIPOC and transgender participants and staff;
  • Involvement in recruiting, interviewing and hiring Care Management and Special Programs Staff; and
  • Other duties, as assigned, by the Executive Director of SAGEServes

Required Skills/Qualifications:

  • A master’s degree in social work, public administration or equivalent degree. Substantial work experience (7+) in nonprofit program management, especially in the aging or LGBTQ+ fields, may be substituted for master’s degree; related field.
  • Minimum five (5) years supervisory and managerial experience.
  • Deep experience developing and supporting programs and services to BIPOC and transgender communities;
  • Entrepreneurial thinker, who is self-directed, creative and able to exercise independent judgment;
  • Excellent written and verbal communication skills, including public speaking.
  • Computer proficient, including Outlook, Word, Excel and PowerPoint.
  • Excellent interpersonal skills, an ability to identify and integrate the perspectives and needs of diverse communities, and an ability to work in partnership with various types and sizes of organizations a must; and
  • A commitment to the issues, constituency and values of SAGE. 

Strongly Desired Qualifications:

  • Substantive knowledge of and/or prior work experience in the aging or LGBTQ+ fields, including working knowledge of history and issues facing marginalized older people, including BIPOC and transgender elders;
  • Fluency (verbal and written) in Spanish;
  • Ability to manage multiple projects, prioritize activities and meet deliverables under deadlines;
  • Knowledge and database management experience with PeerPlace/STARS and AIRS is strongly preferred.
  • Capacity and a desire to gain new skills and knowledge to drive innovative programming to Black Indigenous and Communities of Color (BIPOC) and transgender communities;
  • Cultural and linguistic competency in regards to age, ability, sexuality, gender identity and expression, race, ethnicity, class and other characteristics that affect the lives of diverse older adults and shape the nature of the SAGE’s endeavors; and
  • Understanding of performance measurement and management, and a strong desire to implement metrics to evaluate the impact and the effectiveness of SAGE.

Location: New York, NY
Status: Full-time, Exempt
Schedule: Generally, 35 hours/week 9:30 – 5:30, Monday – Friday; with schedule adjustments as needed per business necessity.
Salary range: $98K to $109K
Application Deadline: Applications will be accepted until position is filled.
How to Apply: Please click here to begin the application process. Contact careers@sageusa.org if you have any questions.

People of color, women, transgender and gender non-conforming people, older adults, poor and low- income people, and people with disabilities are strongly encouraged to apply.

Equal Employment Opportunity

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.