Resident Coordinator (Mandarin Fluency)

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise SAGECare.

Summary: The Resident Coordinator (Mandarin fluency) supports Stonewall House residents through case management and recreational programs in Mandarin.

Responsibilities:

  • Provide light touch case management, information, referrals, and advocacy to older adults, largely with SAGE’s Mandarin-speaking residents; perform SAGE Center Brooklyn program participants. Intakes/assessments, home visits, and provide case management.
  • Conduct benefit and entitlement eligibility assessments, and assist clients with public benefits applications and other entitlement programs and
  • Support SAGE Center Brooklyn at Stonewall House with food pantries and other programs, including the facilitation of Mandarin-speaking specific workshops, programs, and support groups.
  • Collect and enter all participant and service unit data in database(s) thoroughly and timely, in accordance with organizational policies and regulatory mandates.
  • Respond to crisis situations and develop follow-up report details and
  • Communicate with family members and other stakeholders involved in the residents’ care plan services.
  • Perform other duties as needed or assigned.

Required Qualifications:

  • Fluent in Mandarin.
  • BA or work experience in the human services field, job role and/or population served.
  • Strong organizational skills with an ability to manage and prioritize multiple tasks.
  • Strong written and verbal communication skills.
  • Flexible and dependable – this position requires some flexibility around scheduling; some evening or occasional weekend hours may be required.
  • Ability to work independently as well as a member of a team.
  • Comfortable working in a fast-paced environment.
  • Ability to organize files, schedules, dates and information.
  • Self-directed and able to work with light supervision.
  • Computer-literate, with knowledge of Microsoft Office and ability to learn other pertinent software systems.

Preferred Qualifications:

  • Fluency in Cantonese (in addition to the required fluency in Mandarin).
  • Familiarity with LGBTQ+ aging issues and cultural and linguistic competency regarding age, ability, sexuality, gender identity and expression, race, ethnicity, class and other characteristics that affect the lives of diverse older adults.
  • Familiarity with social and aging services networks and supports.

Department: Care Management & Resident Services
Status: Part-time, Non-Exempt
Location: Position based at SAGE Ingersoll program location in Fort Greene, Brooklyn; travel between the above and other locations within the metropolitan area required, in accordance with resident needs and program necessity.
Schedule: Full-time; generally, 9am-5pm Monday – Friday, with schedule adjustments as needed per program necessity.

Salary Range: $27-$29 per hour
Reports to: Assistant Director of Resident Services
Benefits: SAGE offers an attractive benefits package.

How to Apply: Please click here to begin the application process. Contact careers@sageusa.org if you have any questions.

Equal Employment Opportunity

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.