Front Desk Concierge SAGE Center Bronx at Crotona Pride House

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise SAGECare.

SAGEVenture is SAGE’s newly launched social enterprise division—an incubator for innovative products and services that focus on LGBTQ+ older adults and build sustainable funding models. SAGEVenture has a growing portfolio, including launching a new healthcare product, expanding its cornerstone SAGECare product, providing culturally competent training for providers, and exploring additional ventures that advance its mission and purpose.

Summary: The Concierge greets participants and announces guests upon arrival, answers and routes phone calls, and provides support to the Participants, SAGE Center programming and operations, and to SAGE as a whole. Answers and routes phone calls to SAGE’s Administrative Headquarters, Care Management, and other areas.

Responsibilities:

  • Greet and direct participants and visitors entering the organization
  • Answer phone and in-person queries, responding, transferring, or following up as necessary
  • Provide administrative support to The Edie Windsor Center
  • Register new SAGE Center Participants (guiding participant through registration form, taking photo, etc.)
  • Maintain extensive array Participant Event RSVP Lists
  • Process electronic fees and collect non-electronic fees
  • Personable with pleasant and professional demeanor
  • Ability to multitask with excellent time-management skills
  • Maintain Reception and Lobby area
  • Provide data entry and administrative support using Salesforce and STARS
  • Provide training/guidance to volunteers and newer hires into Concierge role
  • Provide other assistance/support as assigned

Required Qualifications:

  • Ability to answer multiple phone lines, screen calls and transfer accordingly
  • Willingness to learn about SAGE’s programming, both national and specific to the Edie Windsor SAGE Center and answer inquiries from callers and in-person visitors
  • Ability to work comfortably and effectively in a fast-paced environment
  • Demonstrated experience in similar role
  • Proficiency with Microsoft Office, including Outlook and Excel
  • Ability to work independently with minimal supervision
  • Experience in aging field and/or LGBTQ+ services a plus

Preferred Qualifications:

  • Bilingual Spanish Ability is a plus!

Department: SAGEServes Center Staff
Status: Full-Time, Non-Exempt
Location: 35 hours per week/SAGE Center Bronx at Crotona Pride House – Located at 1784 Prospect Avenue, Bronx, NY 10457
Schedule: Monday through Friday, 9:30 am to 5:30 pm. Some weekends and holidays may be required for Cooling Center hours
Salary Range: $22-$25 per hour
Reports to: Director of the SAGE Center Bronx at Crotona Pride House
Benefits: SAGE offers an attractive benefits package

How to Apply: Click Here to begin the application process. Contact careers@sageusa.org if you have any questions.

Equal Employment Opportunity: SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.