Consumer Engagement Manager

SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older people. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources to LGBTQ+ older people and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, provides education and technical assistance for aging providers and LGBTQ+ organizations through its National Resource Center on LGBTQ+ Aging, and cultural competence training through SAGECare.  SAGE supports a growing network of 70+ SAGECollab Partners across the country.

 

Summary: Reporting to the Chief Experience Officer (CXO), the Consumer Engagement Manager, will lead the charge in revolutionizing SAGE’s national consumer programs for LGBTQ+ elders and their caregivers, while ensuring that LGBTQ+ elders’ voices are central to these efforts.
You’ll drive innovation in SAGE’s current projects like SAGE x HearMe, a text-based support app, SAGECents, a financial wellness app, and other programs in development.
The Consumer Engagement Manager will also be responsible for creating a user-first approach to program and product content that is relevant to the audiences we intend to reach, and a strategy to reach LGBTQ+ elders across the country who are not already engaged with or known to SAGE, with a particular focus on those historically not accessing such programs, i.e., BIPOC (Black, Indigenous, People of Color), TGNB (Transgender and Gender Non-Binary), and rural LGBTQ+ elders.

Responsibilities:

Current Initiatives Oversight:

  • Manage existing tech-enabled initiatives for optimal user experiences
  • Develop strategies to enhance consumer engagement and satisfaction
  • Establish KPIs and assess program impact
  • Collaborate with teams and stakeholders to improve scalability and sustainability

User-First Engagement and Analysis:

  • Conduct research and feedback loops with LGBTQ+ elders
  • Foster collaboration with LGBTQ+ elders and partners in design
  • Ensure robust data collection and analysis processes

Innovation, Research, and Design:

  • Collaborate across SAGE departments to improve user experiences
  • Conduct tests of new initiatives for iterative refinement
  • Uphold ethical standards in technology adoption
  • Prioritize inclusivity and accessibility in design

Administrative Management:

  • Work with Marketing & Communications Team on outreach strategies with diverse community focus
  • Develop policies and procedures for consumer initiatives
  • Work with the CXO in developing a roadmap for consumer-facing national initiatives
  • Work with SAGE’s Development Team to resource national initiatives and provide consumer-led data for fundraising
  • Perform other assigned duties

Required Qualifications:

  • Bachelor’s degree or equivalent experience in a relevant field such as technology-enabled programming, human-computer interaction, or design
  • Experience in conducting data-driven audience research, market analysis, and competitive assessments to inform program design and development
  • Strong project management skills with the ability to manage multiple projects simultaneously and drive them to successful completion
  • Excellent communication skills, both verbal and written, with the ability to effectively collaborate with diverse stakeholders and present ideas clearly and persuasively
  • Ability to work independently and as part of a team in a fast-paced and dynamic environment, with a strong commitment to SAGE’s mission and values of diversity, equity, and inclusion
  • Knowledge of cultural competency issues and sensitivity to the needs and experiences of diverse LGBTQ+ elder communities

Preferred qualifications:

  • Knowledge of LGBTQ+ aging issues
  • Experience working with or within nonprofit organizations, particularly those focused on LGBTQ+ advocacy or aging services.
  • Familiarity with data analysis tools and techniques for interpreting and visualizing quantitative data
  • Familiarity with social and aging services networks and supports, as well as an understanding of the challenges faced by LGBTQ+ elders in accessing these services
  • Proficiency in online learning platforms and virtual engagement tools
  • Proficiency in languages other than English, particularly Spanish, to better serve diverse communities


Compensation: SAGE offers a competitive salary and benefits package

Reports to: SAGE Chief Experience Officer
Status: Full-time / Exempt, Salaried position
Schedule: Generally, 9:30 – 5:30, Monday-Friday; regular schedule variances to occur in accordance with program or business necessity; schedule adjustments for example for weekend events during Pride Month (June)
Location: Remote or hybrid opportunity at SAGE’s National Headquarters in New York, NY
Salary range: $75K to $85K

How to Apply: Please click here to begin the application process. Contact careers@sageusa.org if you have any questions.

Equal Employment Opportunity

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.