Care Manager – EWSC

SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older people. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources to LGBTQ+ older people and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, provides education and technical assistance for aging providers and LGBTQ+ organizations through its National Resource Center on LGBTQ+ Aging, and cultural competence training through SAGECare.  SAGE supports a growing network of 70+ SAGECollab Partners across the country.

 

Summary: The Care Manager assists and provides services to our participants and clients, as described below.

Duties and Responsibilities:

  • Open cases and provide case management, information, referrals, and advocacy to SAGE clients and participants of the assigned SAGE Center, and other individuals as assigned
  • Perform new client and participant intakes, including administration of mental health screenings
  • Conduct home visits as needed
  • Perform phone rotation duty and screen new prospective clients over the phone
  • Respond to walk-ins and provide a presence and back-up to participants and staff in the SAGE Center assigned, responding to issues as they may arise with participants
  • Conduct benefit and entitlement eligibility assessments, and assist clients with public benefits applications and other entitlement programs and opportunities
  • Organize and/or lead presentations as needed
  • Lead or co-lead support groups or other group activities
  • Liaise with the volunteer SAGE Center benefits counselors, providing support and administrative supervision and collecting and reporting on their service units
  • Collect and enter all participant service unit data and client notes in database(s) thoroughly and in a timely manner, in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements
  • Prepare for and be on-hand for site visits and program audits with contract program officers
  • Develop good relationships with external providers, including the VA, to enable linkages with other community resources and providers
  • Prepare to provide supervision to MSW intern(s), as needed
  • Perform other duties as needed or assigned

Required Skills/Qualifications:

  • BSW or MSW, or sufficient salaried experience in case management and/or with LGBTQ+ older adults
  • Fluency in Spanish preferred
  • Sufficient salaried experience, in job role and/or with population served
  • Strong organizational skills with an ability to manage and prioritize multiple tasks
  • Strong documentation, written and verbal communication skills
  • Flexible and dependable – this position requires a seven hour work day, with an additional one hour for lunch, in a range between 10 am-7 pm work; some very occasional evening or weekend hours may be required with advance notice
  • Ability to work independently as well as be an involved member of the Care Management and SAGE Center teams
  • Comfortable working in a fast-paced environment
  • Ability to organize files, reports, schedules, dates and information
  • Self-directed and able to work with light supervision
  • Computer literate, with knowledge of Microsoft Office and ability to learn other pertinent software systems and data bases
  • Willingness/ability to travel throughout NYC via public transportation

Preferred Qualifications:

  • Familiarity with LGBTQ+ culture and communities
  • Experience working with aging populations and the public benefits associated with them
  • LMSW; Acquire SIFI within first twelve months of employment
  • Veteran status or experience working with veterans and the benefits associated with them
  • Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults
  • Familiarity with social, medical, aging and veteran services networks and support

 

Reports to: Assistant Director of Care Management
Location: Based in Midtown Manhattan, serving LGBTQ+ older adults who participate in programming at our Edie Windsor SAGE Center.
Status: Full-time, Exempt
Schedule: Full-time, 35 hours/week, Monday–Friday. The Care Manager’s schedule is generally 11 am-7 pm at SAGE’s discretion, depending on the program. Occasional schedule adjustments may also be necessary, per program necessity.
Salary Range: $47k- $55k

How to Apply: Please click here to begin the application process. Contact careers@sageusa.org if you have any questions.

Equal Employment Opportunity

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.