SAGE is the country’s largest and oldest organization dedicated to improving the lives of LGBTQ+ older people. Founded in 1978 and headquartered in New York City, SAGE is a national organization as well as a local direct service provider in New York City that offers supportive services and consumer resources for LGBTQ+ older people and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people and provides cultural competency training for aging providers. The TGNB Support Care Manager assists and offers services to our TGNB participants and clients, as described below:

Reports to:Assistant Director of Care Management
Status: Full-time / Nonexempt
Location: Based in Midtown Manhattan – Edie Windsor SAGE Center, plus travel to all SAGE Centers and other locations within the NYC metropolitan area.
Schedule: Full-time, 35 hours/week, Monday – Friday. The TGNB Support Case Manager’s schedule is generally 11am-7pm at SAGE’s discretion, depending on the program. Occasional schedule adjustments may also be necessary, per program necessity.
Salary Range:

Duties and Responsibilities

  • Open cases and provide case assistance, information, referrals, and advocacy to SAGE’s TGNB clients and participants
  • Perform new client and participant intakes, including administration of mental health screenings
  • Conduct home visits as needed
  • Collect and enter all participant service unit data and client notes in database(s) thoroughly and in a timely manner, in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements
  • Develop good relationships with external providers to enable linkages with other community resources
  • Perform phone rotation duty and screen new prospective clients over the phone
  • Organize and/or lead presentations as needed
  • Perform other duties as needed or assigned

Required Skills/Qualifications

  • Associate or Bachelor’s Degree in a related field of study or a related professional experience working with TGNB communities
  • Experience developing and delivering TGNB-affirming programming and services
  • A deep understanding of the lived experiences of TGNB and BIPOC communities
  • Strong organizational skills with an ability to manage and prioritize multiple tasks
  • Strong documentation, written, and verbal communication skills
  • Flexible and dependable – this position requires a seven-hour work day, with an additional one hour for lunch; some occasional evening or weekend hours may be required with advance notice
  • Ability to work independently as well as be an involved member of the Care Management and SAGE Center teams
  • Comfortable working in a fast-paced environment
  • Self-directed and able to work with light supervision
  • Computer literate, with knowledge of Microsoft Office and the ability to learn other pertinent software systems and data bases
  • Willingness/ability to travel throughout NYC via public transportation

Preferred Qualifications

  • Fluency in Spanish is strongly preferred
  • Experience working with aging populations and the public benefits associated with them
  • Familiarity with issues of cultural and linguistic competency regarding ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults
  • Familiarity with social, medical, aging, and veteran services networks and supports

How to Apply: Please click here to begin the application process. Contact if you have any questions.


Equal Employment Opportunity

SAGE is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other group or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy concerning all matters concerning employment.