TGNB Support Care Manager

SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization as well as a local direct service provider in New York City, that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people and provides cultural competency training for aging providers and LGBTQ+ organizations. The Care Management Housing Specialist assists and provides services to our Participants and Clients, as described below:

Reports to: Director of Care Management/Senior Care Manager

Status: Full-time / Nonexempt

Location: Based in Midtown Manhattan – Edie Windsor SAGE Center, plus travel to all SAGE Centers and other locations within the NYC metropolitan area.

Schedule: Full-time, 35 hours/week, Monday – Friday. The TGNB Support Care Manager’s schedule is generally 11am-7pm at SAGE’s discretion, depending on the program. Occasional schedule adjustments may also be necessary, per program necessity.

Duties and Responsibilities

Open cases and provide case management, information, referrals, and advocacy to SAGE’s TGNB clients and participants
Perform new client and participant intakes, including administration of mental health screenings
Respond to walk-ins and provide a presence and back-up to participants and staff in the SAGE Centers, responding to issues as they may arise with participants
Conduct benefit and entitlement eligibility assessments, and assist clients with public benefits applications and entitlement programs and opportunities
Perform phone rotation duty and screen new prospective clients over the phone
Conduct home visits as needed
Organize and/or lead presentations as needed
Lead or co-lead support groups or other group activities
Collect and enter all participant service unit data and client notes in database(s) thoroughly and in a timely manner, in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements
Prepare for and be on-hand for site visits and program audits with contract program officers
Develop good relationships with external providers to enable linkages with other community resources
Perform other duties as needed or

Required Skills/Qualifications

Bachelor’s Degree in a related field of study or a related professional experience working with TGNB communities
Experience developing and delivering TGNB affirming programming and services
A deep understanding of the lived experiences of TGNB and BIPOC communities
Strong organizational skills with an ability to manage and prioritize multiple tasks
Strong documentation, written and verbal communication skills
Flexible and dependable – this position requires a seven hour work day, with an additional one hour for lunch; some occasional evening or weekend hours may be required with advance notice
Ability to work independently as well as be an involved member of the Care Management and SAGE Center teams
Comfortable working in a fast-paced environment
Self-directed and able to work with light supervision
Computer literate, with knowledge of Microsoft Office and ability to learn other pertinent software systems and data bases
Willingness/ability to travel throughout NYC via public

Preferred Qualifications

MSW or LMSW preferred
Fluency in Spanish preferred
Experience working with aging populations and the public benefits associated with them
Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults
Familiarity with social, medical, aging and veteran services networks and

Compensation

Competitive salary; SAGE offers a competitive benefits package as well as an exciting and unique work environment.

How to Apply: Please click here to begin the application process. Contact careers@sageusa.org if you have any questions

Equal Employment Opportunity

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.