Under the overall supervision of the Chief Program Officer, the Programs and Services Department consist of the SAGE Centers’ in-person and virtual programming which provides meals and programming to 4,000 LGBT Older Adults each year. As well as care management services, including our Friendly Visitor Program in NYC and in South Florida, our New York statewide SAGEVets program, our NYC specific SAGEPositive program, and two national initiatives, SAGEConnect and SAGECents. These services provide participants with clinical support to address their social and emotional needs. And finally, two NYC LGBT-friendly elder housing developments where SAGE is the on-site service provider providing onsite case management, support services and programming to the housing residents. The Senior Director of Programs and Services is a crucial role, overseeing the SAGE Centers and Care management teams. These divisions work closely together, and share centralized staffing and resources – specifically our Management Teams and Support Staff.
The context for the Senior Director of Program & Services work is SAGE’s goal, as expressed in its current Strategic Plan, to exponentially increase the organization’s positive impact on, and relevance to, the nation’s 3 million LGBT older people by: (a) catalyzing and leveraging partners; (b) ensuring that vulnerable LGBT older people are served; (c) advocating SAGE’s vision in LGBTQ and aging communities, and in public and private systems; (d) engaging the vibrancy of LGBT elders as a community asset; (e) developing SAGE as a center of excellence for innovation; and (f) creating and energizing LGBTQ cross-generational communities. The Senior Director of Development’s responsibilities include work on SAGE’s upcoming Strategic Planning Process.
The Senior Director of Programs and Services is responsible for supervision of the SAGE Center site managers and their oversight of all of SAGE’s SAGE Center sites, leading the teams responsible for virtual and onsite program implementation at the Edie Windsor SAGE Center in Midtown Manhattan, and our SAGE Centers located in Harlem, Brooklyn, the Bronx and Staten Island. The Senior Director will work with their team to ensure innovative programs with measurable outcomes are designed and delivered to LGBT elders nationally and throughout New York City and that deliverables are monitored and met. The Senior Director will oversee the delivery and integration of care management services in the SAGE Centers and will also oversee SAGE’s outreach and volunteer engagement efforts, ensuring that SAGE is reaching underserved and underrepresented LGBT elder communities, particularly Black, Indigenous and People of Color (BIPOC) and transgender older people. The Senior Director is a valuable member of SAGE’s senior management team, and serves as a champion for SAGE’s strategic priorities and SAGE’s organizational values, including diversity and equity.
- Manage and monitor deliverables of government contracts ensuring that all deliverables are achieved, including with New York City Department for the Aging (DFTA), New York State Office for the Aging (NYSOFA) and the New York State Department of Health (NYSDOH) and oversight and management of private funding sources, including program narratives, performance monitoring, site visits/virtual meetings, budgeting and financial reporting;
- Supervise a team of Managers, which includes: SAGE’s three Site Managers, Manager of Volunteers and Corporate Engagement, Outreach and Community Engagement and the Manager of TGNC Outreach and Engagement
- Assist in the development, implementation and coordination of programs and partnerships to meet the needs of LGBT+ older people particularly Black, Indigenous and People of Color (BIPOC) and transgender older adults;
- Monitor deliverables and performance data on key and required indicators;
- Assist in developing and monitoring program budgets;
- Develop and cultivate relationships with contract managers, potential funders, and peer organizations, to stay abreast of the issues, services and opportunities in the Aging and LGBT+ field;
- Develop mindful and strategic programs and collaborations within the department and agency;
- Liaise between staff/directors and Executive Team in shaping and delivering communications to staff, ensuring greater transparency and buy-in across the organization;
- Ensure ongoing communications and collaboration within the Programs and Services department as well as cross-departmental and inter-agency;
- In collaboration with Chief Program Officer, assist in the preparation of the agency’s response to government and private philanthropy applications for funding/support.
- Attend community meetings and representing SAGE externally;
- Cultivate and maintain relationships with community providers;
- Create an environment that is welcoming and supportive of BIPOC and transgender elders, participants and staff;
- Oversee and engage in recruiting, interviewing and hiring SAGE Center staff; and
- Other duties, as assigned, by the Chief Program Officer.
In addition to the job-related responsibilities outlined herein, the Senior Director of Programs and Services, as a member of the organization’s Senior Director leadership, will help build an organization and culture that is shaped by SAGE’s fundamental values of diversity & equity, collaborative teamwork and partnership (internal and external), top performance, innovation, LGBT older voices come first, and dignity and respect. To ensure top performance, SAGE strives for disciplined strategies and governance, disciplined people, disciplined allocation of resources, and disciplined execution.
The Senior Director of Programs and Services will further be responsible for:
- Participating in regularly scheduled meetings of the senior leadership team, comprised of the Executive Team and Senior Directors, and regular meetings of the Senior Directors.
- Liaising between staff, Directors and the Executive Team in shaping and delivering communications to staff, ensuring greater transparency and buy-in across the organization.
- Championing SAGE’s strategic priorities and SAGE’s organizational values, including diversity and equity.
- A master’s degree in social work, public administration or equivalent degree. Substantial work experience (7+) in nonprofit program management, especially in the aging or LGBT+ fields, may be substituted for master’s degree; related field.
- Minimum five (5) years supervisory and managerial experience;
- Deep experience in and demonstrated commitment to developing and supporting programs and services to Black Indigenous and Communities of Color (BIPOC) and transgender communities;
- Experience in performance measurement and management, and a strong desire to implement metrics to evaluate the impact and the effectiveness of SAGE;
- Demonstrated cultural fluency and experience managing diverse teams including BIPOC, LGBTQ+, and TGNC staff;
- Entrepreneurial thinker, who is self-directed, creative and able to exercise independent judgment;
- Excellent written and verbal communication skills, including public speaking.
- Computer proficient, including Outlook, Word, Excel and PowerPoint.
- Excellent interpersonal skills, an ability to identify and integrate the perspectives and needs of diverse communities, and an ability to work in partnership with various types and sizes of organizations a must; and
- A commitment to the issues, constituency and values of SAGE.
Strongly Desired Qualifications:
- Substantive knowledge of and/or prior work experience working with the NYC Department for Aging or LGBT fields, including working knowledge of history and issues facing marginalized older people, including BIPOC and transgender elders;
- Fluency (verbal and written) in Spanish;
- Ability to manage multiple projects, prioritize activities and meet deliverables under deadlines;
- Knowledge and database management experience with PeerPlace/STARS and AIRS is strongly preferred;
- Capacity and a desire to gain new skills and knowledge to drive innovative programming to BIPOC and transgender communities;
- Cultural and linguistic competency in regards to age, ability, sexuality, gender identity and expression, race, ethnicity, class and other characteristics that reflect the spectrum of identities among LGBT older people to shape SAGE’s strategies and programs to engage with diverse aging communities.
Job Location: New York City
Compensation: Salary Depending on Experience. SAGE offers a competitive benefits package as well as an exciting and unique work environment.
Application Deadline: Applications will be accepted until position is filled.
How to Apply: please email your cover letter and resume to firstname.lastname@example.org with: “Senior Director of Programs and Services” in the subject line. Resumes without a cover letter will not be reviewed. No phone calls please.
People of color, women, transgender and gender non-conforming people, older adults, poor and low- income people, and people with disabilities are strongly encouraged to apply.
Equal Employment Opportunity
SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.