Care Manager

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual, transgender, and queer and/or questioning (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization as well as a local direct service provider in New York City that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people and provides cultural competency training for aging providers and LGBTQ+ organizations.

The Care Manager assists and provides services to our participants, clients, and Stonewall House residents as described below:

Duties and Responsibilities:

  • Provide care management, information, referrals, and advocacy to SAGE Brooklyn clients, participants, Stonewall tenants, and Caregiving dyads
  • Complete intakes, including administration of mental health screenings
  • Conduct home visits to tenants, participants, and clients, as needed
  • Perform phone rotation duty and screen new prospective clients over the phone
  • Open cases and assess needs, including developing care plan strategies
  • Assist clients with public benefits applications and other entitlement programs and opportunities
  • Lead or co-lead support groups or other group activities
  • Collect and enter all client and participant service unit data and client notes in database(s) thoroughly and in a timely manner, in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements
  • Prepare for and be on-hand for site visits and program audits with contract program officers
  • Develop good relationships with external providers to enable linkages with other community resources
  • Provide LGBTQ+ competency training and workshops, as requested
  • Perform other duties as needed or assigned

Related Skill/Qualifications:

  • Fluent in Spanish
  • MSW, or sufficient salaried experience in case management
  • Strong organizational skills with an ability to manage and prioritize multiple tasks
  • Strong written and verbal communication skills
  • Experience working with aging populations and/or LGBTQ+ communities
  • Flexible and dependable – this position requires a seven-hour work day, with an additional one hour for lunch; some very occasional evening or weekend hours may be required with advance notice
  • Ability to work independently as well as be an involved member of the Care Management and Caregiving teams
  • Comfortable working in a fast-paced environment
  • Ability to organize files, reports, schedules, dates, and information
  • Self-directed and able to work with light supervision
  • Computer literate, with knowledge of Microsoft Office and ability to learn other pertinent software systems and databases
  • Willingness/ability to travel throughout NYC via public transportation

Preferred Qualifications

  • LMSW and SIFI certification preferred
  • Familiarity with LGBTQ+ culture and communities
  • Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults
  • Familiarity with social, medical, aging and veteran services networks and supports

Reports to: Assistant Director of Care Management
Status: Full-time/Non-Exempt
Location: SAGE Center Brooklyn at Stonewall House, plus occasional travel to various SAGE and other locations within the NYC metropolitan area.
Schedule: Full-time, 35 hours/week, Monday – Friday. The Care Manager’s schedule is generally 9 AM to 5 PM. Occasional schedule adjustments may also be necessary, per program necessity.
Salary range: $46,198 – $57,784

How to Apply: Please click here to begin the application process. Contact careers@sageusa.org if you have any questions.

Equal Employment Opportunity
SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.