The Chief Program Officer (CPO) provides the vision, oversight, and leadership to all direct service programs at SAGE, currently including care management, behavioral health, and SAGE Center programming at SAGE. The CPO effectively conceptualizes, develops, grows, leads, and manages a broad portfolio of largely government-funded service programs for LGBT older adults. The CPO maintains a culture that serves the mission of SAGE as reflected in the Program department plan: “SAGE’s Programs & Services serve the needs of the LGBT community in all its diversity, with a focus on the most underserved and marginalized in our community, while celebrating the inspiring history and shared values of our elders. We provide innovative services and person-centered care utilizing a holistic approach that respects our constituents’ autonomy. We strive to create a non-judgmental, open and welcoming environment that honors and respects the dignity of our elder community.” This position sets agency-wide Program and Services goals. It oversees the corresponding policies, procedures, and strategies to ensure continuity and integration between services and programming sites. The position collaborates on the preparation of grant applications and program proposals in coordination with the Development Department. It is also responsible, collaboratively with supporting agency resources, for the fiscal, talent, compliance, and other areas of management, within the CPO’s portfolio.
Reports to: Chief Strategy and Impact Officer (CSIO)
Essential Job Functions:
- Ensure excellence of service across programs and sites.
- Evaluate staffing plan, caseloads, and administrative assignments of new and existing programs; adjust as needed to increase efficiencies, serve unmet needs of clients.
- Consult with Human Resources and Finance at the front end to ensure contemporaneous understanding of staffing plans, compensation scales, budgeted line items, etc.
- Provide supervision and development to Directors and other key staff.
- Monitor service capacity and productivity, ensuring that staff time and funding are optimized.
- Conduct continuous environmental scanning and thoughtful community needs assessment practices to inform ongoing program planning.
- Establish day-to-day audit readiness for the Department’s various funders.
- Partner with Development team to identify funding opportunities that address unmet clients’ demand, increase scale, and/or enhance existing services delivery
- Monitor and develop methods of ensuring staff and service quality, cohesion, and consistency between multiple services sites/settings; conduct ongoing program evaluation and quality improvement.
- Oversee Programs & Services budgets and related contract obligations.
- Prepare funder reports for the Development’s team overall management of organizational funder requirements and act as liaison with funders/program officers as needed.
- Liaise and collaborate with government contacts and community partners.
- Represent SAGE as an Executive leadership voice at public and private venues, collaborating with External Affairs as needed.
- Lead the production of quantitative and qualitative reports on Service & Program activities and impact, as requested by internal or external entities (directly or by delegation/collaboration).
- In partnership with Housing staff, oversee successful outreach campaign resulting in qualified HRA applications from Program & Services participants/clients.
- Communicate and collaborate with CSIO, the office of the CEO, Development, External Affairs, Finance, Human Resources, and other internal stakeholders, to ensure “same-page status” regarding program status, structure, planning, etc.
- Provide support to other program and agency-wide initiatives as needed.
Priorities for First Year:
- Establish strong, professional relationships with all internal and external stakeholders, including but not limited to clients, participants, staff, funders, and regulatory entities.
- Ensure the successful transition of Bronx and Brooklyn SAGE Centers to new residential SAGE Center locations, implementing services and programs that engage building residents and LGBT older adults from the larger community.
- Train and coach Directors of Care Management and SAGE Centers in program evaluation, quality improvement, program design, and staff development.
- Establish unified policies and procedures for SAGE Centers that address topics such as volunteer onboarding, client de-escalation, memorandums of understanding, managing participant grievances, etc.
- Establish current capacity and productivity of Programs and Services.
- Create measurements that allow for determination of: care management caseload size and intensity mix; care management staff productivity; SAGE Center site productivity; documentation/administrative time burden.
- Deploy program data for purposes of performance management and monitoring, continuous quality control, corrective action plans, and contract compliance.
- Leverage SAGE’s expanding data-driven capacity and culture to evaluat in order to improve program effectiveness.
- Establish systems for documentation standardization, documentation training and monitoring that measure and improve funder compliance.
- Evaluate current measure of documentation compliance and develop plan to improve compliance over fiscal year.
- Oversee production of a comprehensive service documentation manual.
- In collaboration with Director of Data Strategy, pursue integrated client records from multiple databases.
- Evaluate current funding and determine which funders do and do not approach true cost of service delivery. Based on this assessment, conference with Development around future funding decisions and priority setting.
Education and Certifications:
Master’s Degree in Public Health, Public Administration, Social Work, Education, or related field. An advanced clinical degree with professional license (LCSW, LMHC, PsyD., etc.) preferred. Must have established and demonstrated knowledge, experience, accomplishments, aptitude, and interpersonal skills, to commence in this substantial senior leadership position.
Knowledge, Skills, and Abilities:
- Demonstrated ability to conceptualize, propose, establish, and implement a diverse variety of program models and structures.
- Demonstrated ability to build and maintain strong relationships between employees and other stakeholders at all levels, including but not limited to the NYC Department for the Aging (DFTA) and other regulatory authorities, in addition to current and potential funding sources.
- Demonstrated ability to build, manage, and serve in teams, both across the organization with other senior staff, as well as vertically through all levels of program and other positions.
- Ability to comprehend all program contract language and to understand both the “big picture” and the detailed specifics that may be entailed.
- Demonstrated ability to build, lead, and grow supported housing programs of a similar type and size as SAGE’s Ingersoll/Crotona residences.
- Understanding and capability of establishing Key Performance Indicators (KPIs), the ability to collect, interpret, and present pertinent data, and the ability to use data to develop improvement strategies in areas of underperformance.
- Demonstrated ability to engage with and inspire employees at all levels, maximizing their performance and zeal for SAGE’s mission.
- Experience directing social services and programming of similar scope and size.
- Demonstrated knowledge and skills in addressing the needs of at least one SAGE’s key populations: older adults, LGBTQ people, and/or communities of color
- Expertise in administration, program development, and proven success in managing programming, fiscal, and employee matters under public and private contracts and budgets.
- Ability to collaborate with Finance, Human Resources, Development, and other internal or external resources, to ensure “same page” understanding of all statuses and initiatives.
- Must have a comprehensive understanding of program services and operations at a high level and also through the perspectives of SAGE’s clients and participants, as well as staff across different levels and departments.
- Conversational ability in language(s) spoken by current or anticipated participants preferred but not required.
- Excellent verbal and written communication and interpersonal skills.
- Ability to work effectively as part of an interdisciplinary treatment and strategic team.
- Advanced skills in Office Suite, especially Outlook, Word, Excel, and PowerPoint.
This position is based in a professional office environment, using standard office equipment. Occasional travel to program sites may be necessary per business necessity.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. The employee is regularly required to talk or hear. The employee frequently is required to stand and walk, and to use hands and arms to reach or handle various items.
Position Type/Expected Hours of Work:
Executive, exempt position. Days and hours of work are generally Monday through Friday, 9:30am to 5:30pm, with one hour of unpaid lunch/break time.
Location: SAGE’s headquarters in Midtown Manhattan.
Compensation: Competitive salary. SAGE offers a competitive benefits package as well as an exciting and unique work environment.
How to Apply: Please email your cover letter and resume to firstname.lastname@example.org with “Chief Program Officer” in the subject line. No phone calls.
Application Deadline: Applications will be accepted until position is filled.